Office when and where you need it | tech support


Office 365 technical support
Office 365 includes technical support. However, Office 365 subscription support only covers installation and activation issues for Office 365 ProPlus.

Troubleshooting of Office application use isn't included in the Office 365 subscription. Examples
of Office application use issues:

Header or footer problems in Microsoft Word
Can't add images to a Microsoft PowerPoint presentation
Questions about how to use a pivot table in Microsoft Excel
A hang or crash when you use a specific individual file such, as an Excel spreadsheet, a Word document, or a PowerPoint presentation
A Microsoft OneNote crash when you open a specific notebook

No-cost technical support
Use forums to get help from the community at no cost. Because the forums are monitored and maintained by the general community, the timeliness of response to your question can vary. If timeliness of response isn't critical, posting to a forum is a good approach. See the following forums:

TechNet ⦁ Forums
Microsoft Community Answers Forums
Note For developer support, see MSDN support options.
Paid technical support
Talk directly to a support agent. This option is good if you or your company needs a fast response, or if you're blocked from making progress. There is a cost associated with this option. For more information, see Microsoft professional support.

To create a paid support request online, follow these steps:

Go to ⦁ Support for business.
Select the appropriate product. For example, select Outlook 2016.
From the Support for business list, select the statement that matches how you use the product, and then select Next.
In the Create an incident screen, select the correct product, such as Word or Excel, under Problem Type.
From the Category list, select the relevant scenario.
Click Start request.
Select a support (payment) option, and then click Continue.
Complete the web form to open support case.

Office application technical support
The following support options are available for Office application usage issue that aren't covered by the Office 365 subscription.

Technical issues
unable to update office
can you download office 2016
can't download office
Microsoft office 2016 not activating
purchase office 2016 download
install office 2016
error installing office 365
error installing office 2016
office 365 setup error

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